Return Window

You have 60 days from the date you receive your order to initiate a return. After 60 days, we are unable to accept returns or process refunds.

Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Free from signs of wear, washing, or alteration

The following items are not eligible for return:

• Items marked as final sale
• Gift cards
• Items that have been used, washed, or damaged after delivery

How to Initiate a Return

To start a return, please contact us at contact@malik-crochets.com with your order number and the reason for your return. We will provide you with return instructions.

Please do not send your purchase back without first contacting us.

Return Shipping Costs

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be held responsible for returns lost in transit. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us immediately at contact@malik-crochets.com with a photo of the item. We will resolve the issue at no additional cost to you.

Late or Missing Refunds

If you haven't received a refund after 10 business days, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at contact@malik-crochets.com.